THE WORLD FOOD PROGRAMME
Job Title: Mobility Services
Support
Type of Contract: Junior
Consultant
Division: MSDD Business
Development & Digital Innovation Unit
Duty Station (City, Country): remote-working
Duration: initially until 31
December 2022, with the option of extension
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The United Nations World Food
Programme is the world's largest humanitarian agency fighting hunger worldwide.
The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.
Every day, WFP works worldwide to ensure that no child goes to bed hungry and
that the poorest and most vulnerable, particularly women and children, can
access the nutritious food they need.
WFP is managing for the humanitarian
community the UN Booking
Hub, the innovative 24/7 online booking platform for guesthouses, UNDSS
listed hotels, UNHAS flights, UN Clinics and counsellors from 12 UN Agencies
and 2,000 local administrators. The passenger mobility service allows
humanitarian staff to book drivers and local administrators to manage vehicles
and drivers to deliver their mandate.
Purpose of the assignment
The Mobility Services Support Junior
Consultant, UN Booking Hub, will be responsible for the following duties:
ACCOUNTABILITIES/RESPONSIBILITIES
1) Driver Booking and Digital Office
rollout
Reaching out to UN colleagues in field
operations to rollout the Online Driver Booking Service worldwide. Support
the field in setting up and keeping up to date Driver Booking Digital Offices
with drivers, fleets and documents both for WFP and other agencies. Keep
updated master rollout plan to coordinate the global rollout support
activities.
2) Driver Booking & Digital Office
training
Scheduling and performing remote
online training of new operations joining the platform. Support requesting
Regional Bureaux, Country Offices and field duty stations on dedicated training
on new services provided by the platform to build the capacity of responsible
UN staff. Keep online manuals and any other communication material updated
with the incremental new service features progressively added to the core
product.
3) UN Booking Hub – Support
Act as the first-line customer support
for admin staff in the field on Digital Office functionalities during the
rollout phase of new services, gather feedback and requirements to be passed to
the UN Booking Team Digital Manager for continuous service improvement.
4) Customer Satisfaction
Support the mobility service customer
satisfaction tracking by running annual global surveys and monitoring real time
feedback service roll out to assess overall client satisfaction and to
continuously improve provided services. Identify areas of improvement for
staff, managers and agencies in using WFP passenger mobility services.
5) Common mobility service
Support in rolling out common mobility
services in current operations and in other UN Agencies interested in
inter-agency collaboration.
6) UN Booking Hub – Data analysis
Support data analysis of mobility
services requests and management to define new requirements for the platform,
enhancing the reporting capabilities and providing support to data-driven
decisions at the Headquarters and Country Office level. Support the delivery
and analysis of structural customer satisfaction surveys.
Responsibilities
Provide change management, business
process, and project support services to relevant initiatives, anticipating
roadblocks and proactively identifying mitigation plans to address these
challenges.
Actively participate in business
processes meetings to improve process transformation and process improvement
techniques that meet organizational objectives.
Recommend alternative processes, best
practices and strategies based upon industry best practices and competitive
analysis.
Reporting support as required including
providing status reports based on communication with focal points and other
stakeholders, following timelines and deliverables.
Establish and maintain strong working
relationships with the management team, internal and external stakeholders, and
focal points to deliver a seamless
Using creative, high impact and
engaging styles to train and coach and act as an ambassador for the Hub, across
relevant stakeholder groups.
Providing ideas for new and innovative
methods to enhance communication and change management and seek out new ways to
effectively implement change.
REQUIRED QUALIFICATIONS & EXPERIENCE
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Education: |
Bachelor's Degree (a variety of
backgrounds are applicable i.e. Business Administration, Marketing,
Economics, Logistics) |
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Experience: 2
years of relevant, post-graduate professional experience. |
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Knowledge & Skills: |
Excellent communicator with the
ability to identify, develop, and maintain partnerships and networks Proven experience in proactively
identifying business needs and confidence in proposing possible solutions Ability to understand business
processes and provide insight into best practices Experience with digital and
consumer-facing projects is an asset Familiarity with Excel and other
data analysis tools. Ability to deliver results/see
projects innovation through a diverse group of people, providing training and
coaching is, therefore, a key skillset required for the role. Ability to actively engage with a team
and provide contributions to process improvements Experience in diverse, international
environments. Strong digital native with digital
experience. Development of digital training materials, communication videos,
and adoption measures using current technologies Experience with measuring adoption
and change including tools such as Survey Monkey, Poll Everywhere |
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Languages: |
Fluency (level C) in English
language. Intermediate knowledge (level B) of a second official UN language:
Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working
language, Portuguese. |
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Terms and Conditions
WFP offers a competitive compensation
package that will be determined by the contract type and the selected
candidate’s qualifications and experience.
VA Reference no 161263
Closing Date: 28 April 2022
Female applicants and qualified
applicants from developing countries are especially encouraged to apply.
WFP has zero-tolerance for discrimination and does not discriminate on the
basis of HIV/AIDS status.
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